Effective Date: 2026-03-10
1. INTRODUCTION
1.1. At Elevora LLC, your satisfaction is our priority. If you are not fully satisfied with your digital purchase, we are committed to making it right in accordance with this Refunds Policy ("Policy").
2. 100% MONEY-BACK GUARANTEE
2.1. We stand behind the value of our digital products and services. If you are not completely satisfied, you may be eligible for a full refund under the conditions set out in this Policy.
3. HOW TO REQUEST A REFUND
3.1. To request a refund, please email us at support@mindprofile.co within 30 days of your purchase.
3.2. To expedite processing, include your order confirmation number or the email address used at checkout so that we may quickly locate your transaction.
4. ELIGIBILITY
4.1. Refund requests are subject to the following conditions:
(a) The request must be made within 30 days of the original purchase date.
(b) The purchase must be for a digital product or service sold directly via https://mindprofile.co.
(c) Physical returns are not required, as we only sell digital products.
4.2. Requests made after 30 days from the purchase date may not be eligible for refund except as required by applicable law.
4.3. If you purchased through a third-party platform or app store, their refund policy and process may apply. Please contact the respective platform directly.
5. PROCESSING TIME
5.1. Once your refund request is approved, your refund will be processed within 5–10 business days.
5.2. Credits will be applied to your original payment method. Processing times may vary depending on your bank or payment provider.
6. CONSUMER RIGHTS
6.1. This Policy is in addition to your statutory rights under consumer protection laws, including (but not limited to) the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, and other applicable local laws.
6.2. You are always entitled to request a refund for digital content that is faulty, not as described, or where we fail to meet our obligations under applicable laws.
7. RESTRICTIONS AND EXCEPTIONS
7.1. No refunds will be made:
(a) For requests made more than 30 days after purchase, unless required by law.
(b) Where the digital content has been accessed ("consumed"), and you have expressly consented to waiver of the right of withdrawal under applicable consumer protection laws.
(c) For any product or service purchased from partners, resellers, or other websites not directly operated by Elevora LLC.
7.2. Elevora LLC reserves the right to refuse refunds where misuse, abuse, or violation of our Terms & Conditions is suspected.
8. HOW TO MANAGE SUBSCRIPTIONS
8.1. You may manage or cancel your subscription at any time by logging into your user account on the Application or by contacting our support team at support@mindprofile.co.
9. QUESTIONS OR CONTACT
9.1. For questions regarding this Refunds Policy or to initiate a refund request, please contact:
Company: Elevora LLC
Address: 9110 Selborne Lane Ste 220 O, Chattahoochee Hills, GA 30268
Website: https://mindprofile.co
Support Email: support@mindprofile.co